Privacy Policy

Who we are

The Daily Detail is a home services company based in Richmond, Virginia, offering laundry pickup and delivery, home cleaning, and home organizing. We operate at dailydetailva.com and can be reached at hello@thedailydetail.co or (804) 404-5112.

What information we collect

When you book a service or contact us, we collect the following information:

• Your name, phone number, and email address
• Your service address
• Your booking details — service type, date, time, and any special instructions
• Payment information, which is processed securely by Stripe and never stored by us
• Any preferences you provide, such as detergent choice or laundry folding style

We also collect basic usage data through your browser when you visit our site, including your IP address and the pages you visit. We do not use cookies for advertising or tracking purposes.

How we use your information

We use your information solely to provide and improve our services:

• To confirm and fulfill your booking
• To contact you about your service via text or email
• To send reminders and follow-up communications related to your booking
• To maintain records of your service preferences for future bookings
• To process payments securely through Stripe

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How we store and protect your information

Booking information is submitted through Netlify Forms and stored securely. Payment processing is handled entirely by Stripe, which is PCI-DSS compliant. We do not store your credit card details.

We take reasonable precautions to protect your information, but no method of transmission over the internet is 100% secure. If you have concerns about your data, please contact us directly.

How long we keep your information

We retain your booking and contact information for as long as necessary to provide our services and comply with applicable law. If you would like your information deleted, contact us at hello@thedailydetail.co and we will remove it within 30 days.

Your rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any marketing communications at any time

To exercise any of these rights, email us at hello@thedailydetail.co.

Third-party services

We use the following third-party services to operate our business:

• Stripe — payment processing. Their privacy policy is available at stripe.com/privacy.
• Netlify — website hosting and form submissions. Their privacy policy is available at netlify.com/privacy.
• Google Fonts — typography. Their privacy policy is available at policies.google.com/privacy.

Children's privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@thedailydetail.co
• Phone: (804) 404-5112
• Location: Richmond, Virginia